KB/FAQ Answer

What would happen to billing frequency when agreement gets extended Billing Frequency would remain unchanged when agreement is extended. Note that the extension should happen i.e new date of agreement expiration prior to Enrollment actual expiration. If Enrollment goes to extended status, billing frequency would be updated to monthly What would happen to price guarantee when agreement gets extended Price Guarantee remains unchanged when agreement gets extended. Note that the extension should happen i.e new date of agreement expiration prior to Enrollment actual expiration How can an incorrect ACD captured in Amendment be corrected Revised the Amendment and submnit to ROC for processing When does the Gated ACO get applied in EA portal To award an ACO, the customer should wait until end of usage period called out in Amendment, ACO will be awarded in subsequent month (3rd week) in EA portal What needs to be done to get the MACC amount modified? To correct the existing MACC amount you need revised CPS which would credit and rebill existing MACC order. Refer to concession 2672. https://empguide.trafficmanager.net/concession/2672 How can I check MACC Balance To check MACC Balance, reach out to maccbalanceshortfall@microsoft.com. Refer to concession 2672. https://empguide.trafficmanager.net/concession/2672. Refer to MACC readiness https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmicrosoft.sharepoint.com%2Fteams%2FMACC&data=04%7C01%7Ctscsoteam%40microsoft.com%7C9b2bd1a9ccfd4423c9a308da091db9fe%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637832320538400035%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=J5O79yNeXKDElq10TNbwpmx6wkIm%2FpGRHeEx9uePYQ8%3D&reserved=0 Will it be possible to get consumption counted towards MACC when enrollment transfers/Renewals get delayed No, It is not possible. How to check check if Gated ACO is processed To award an ACO, the customer should wait until end of usage period called out in Amendment, ACO will be awarded in subsequent month (3rd week) in EA portal. If still not processed, reach out to PSSST Can a customers invoice be different from Azure Consumed Revenue (ACR) Yes, Azure Consumed Revenue (ACR) is an
internal metric that measures the health of the
Azure consumption business. The key difference
is that Azure Credit Offer (ACO) is prorated in
ACR, while the customer will get an upfront
credit that they see in their Azure portal. Upfront
Reserved Instance Purchases and Prepayments
immediately decrement the MACC balance,
whereby they are prorated for ACR purposes.
Additionally, Azure Marketplace purchases are
not 100% included in the ACR metric.
Other ACR (Partner Reported ACR, Deal
Registration, Dual Credit, etc.—that is, categories
outside of True ACR) does not decrement MACC. Do Charges Billed Separartely get included in Tiered ACD calculations? No, Charges Billed separately do not get included in Tiered ACD Calculation. For any additional questions on why CBS are not included please reach out to Business Planning Team Where can I get list of Gated ACO Enrollments currently being tracked You may reach out to acohelp@microsoft.com to obtain the list of Enrollments being tracked what are some of the services which are not in scope for ACD ACD applies to consumption services but not to Reserved Instance, Azure Marketplace or Azure Charges Billed Separately How much quantity to order for upfront ACO  As an example, to add a Credit of $5000 USD, you would add the license quantity of 50 (Total Credit amount ($5000)/$100) and a unit quantity of 1. Refer to https://empguide.trafficmanager.net/concession/2195 for more information MACC was attached to an enrollment that has no existing Azure subscription/billing attached. How to correct the MACC To resolve incorrect MACC attachment, please reach out to Deal Desk. You will need to reorder MACC in new Enrollment and cancel the MACC in existing Enrollment through an Amendment. How do we cancel existing upfront ACO To cancel existing upfront ACO you will need a Revised CPS Does special pricing expire when agreement expires? yes, special pricing expires when agreement expires What are conditions to be met for auto transfer of subscriptions/accounts post renewal 1. Target enrollment has the prior enrollment key set-up
2. Target Enrollment should have a MC purchase (it determines the coverage start period and that is the date for the enrollment transfer)
3. Target Enrollment can be Active, Pending, New or in Grace Period
4. Auto transfer is not initiated for future date MC.
5. Source enrollment coverage period is less than the coverage start period of target enrollment What is the process to move upfront ACO from one Enrollment to another ACO is processed using CPS. Any modification should be done through revised CPS Can ACO be applied for on each tenant on a multi tenant agreement? For a multi tenant scenario like this a new enrollment will be created for each tenant.  The Upfront ACO can be ordered on a CPS with different CPS for each enrollment Can the ACD be backdated? ACD can be backdated to first of the month when ACD is being applied. Credits are manually calculated and applied for month prior if ACD need to be awarded for prior months Will the consumption count towards MACC when there is prior MC and MACC is ordered without exhausting the prior MC. Will the consumption from remaining MC count towards MACC? Scenario – customer purchases Azure prepay for $10M.  They use $1M a month so 6 months later they still have $4M of the prepay in the portal and they sign a MACC.  Will the usage that is paid for by the remaining Azure prepay balance contribute to meeting their MACC commitment, or do they need to exhaust the remaining $4M of Azure prepay before their usage counts towards their MACC commitment? The prepay would first need to be exhausted before consumption starts decrementing MACC, otherwise we would be “double-counting” consumption Can we still provide the ACO to the customer after the contract expires ? Yes, if the customer goes into extended term they can consume ACO awarded   Can ACO awarded on expired Enrollment be used to offset prior overage invoice That will depend on how much usage the customer has per month and how much of a credit they are awarded.  To do an invoice offset the customer much have enough funds available to offset the full amount of the invoice.  If the invoice is for $200K but the credit amount was for only $100K then an invoice offset isn’t possible.  Also, as soon as the credit is awarded it will immediately be consumed for the current month’s usage.  So if the customer has used $25K in services and we award a $100K credit, then $25K of that will immediately be used to cover the current charges and only $75K would be available to offset any prior invoices Can the credit be awarded on renewed Enrollment if the Prior Enrollment expied and ACO need to be awarded? we can make the credit available on the new enrollment.  If you add language to the amendment to say “if services renew to a new enrollment credit will be awarded on the new enrollment…” then we can award the credit to whatever EA the services are moved to Can a MACC be set up with usage aggregated from multiple Enrollments? Is balance data available for multi-affiliate MACC? We can aggregate any enrollment numbers to count towards a lead MACC once they are called out in the amendment, regardless of direct or indirect. the affiliate enrolment cannot decrement the MACC before the lead enrollment/MACC start date.There is no systematic way for the customer to see their balance as this functionality has yet to be prioritized by Engineering – it is not available in their Azure Portal for example as it would be in the case of a single enrollment MACC (M608 etc.) Is it possible to offset the prior overage with current MC Under the Azure credit policy we are allowed to use Azure Prepay from a current period to offset overage from a prior period.  But there needs to be sufficient Azure prepay on the account to fully cover the invoice.  So we should we able to manage this under the existing credit policy Does MACC get decrement at TPID level or Billling group level how invoiced Azure charges (i.e. P*Q usage after discounts and credits have been applied) which decrement MACCs (which are executed on “Billing Groups” and not TPIDs) are translated to ACR and then reallocated to TPIDs across different areas for internal revenue reporting purposes  Can ACD be offered for any duration: Ex: 3 months Yes, ACD can be applied for any duration Is it poossible to offset an overage in EA with MC purchased in MCA At the moment tooling does not support decrement of MC in MCA Is it possible to backdate ACD on a renewal Yes, ACD can be backdated. The dates must be captured on an amendment. However while application, ACD can only be backdated to 1st of the application month. Credits need to be manually calculated and applied for prior months Is it possible to manually decrement ACO in MCA At the moment tools do not support ACO decrement When the Gated ACO will be applied for specific customers Please reach out to Aco HELP DESK TEAM, this team maintains tracker for Gated ACO. The credits will be issued with in a month post usage date is passed if the target is met What happens to baseline pricing when agreement moves into extended term When the enrollment expires and goes into extended term the baseline price is reset to the current month’s pricelist Is Special pricing based on discount or fixed price setting? Special pricing is locked at a fixed price and is not discount based What marketplace offers decrement against MACC Please review the link for more details . https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmsit.powerbi.com%2Fgroups%2Fme%2Freports%2F3eb0208b-83ca-41e3-a88a-e25f11b3091d%2FReportSection%3Fctid%3D72f988bf-86f1-41af-91ab-2d7cd011db47&data=05%7C01%7Ctscsoteam%40microsoft.com%7C6b974e04854a42322fe508da689b30d0%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637937313021296359%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=RAfNLd3yHWOHFgwyw7u%2FJryjw%2Fkg6oMaeadb74GIaF0%3D&reserved=0. Reach out to MACC shortfall team for more details What is the process to get backdated Enrollment transfers. We need customer consumption count towards MACC. Renewal got delayed and we need customer subscriptions transferred effective renewal start date As of February the C+E team that manages the Azure portal no longer allows backdated enrollment transfers.Unfortunately there’s no workaround in place.You can try opening a case with GetHelp or the PSSST who can escalate this on your behalf or the customer can insist on escalating this service requuest Customer has balance MC on expired Enrollment. What si required to get the find transferred to new Enrollment and offset an overage invoice You need an amendment stating “restore funds from expired enrollment ##### to enrollment ######”.
What needs to bedone if ACD is not applied for an Enrollment Customer can raise a request in EA portal. Field can raise a Gethelp request for review and remediation Upfront ACO was processed at ROC but the ACO is not visible in portal Upfront ACO is SKU based and processed at ROC. Usually ACO is not picked up by EA portal if backdating is one of the scenarios. If ROC is not able to resolve the issue, please raise a Gethelp request, this needs to be resolved with Engineering involvement Which team we need to engage if a credit awarded is incorrectly captured in ACR You may raise a gethelp request or contact cebisup@microsoft.com What is the impact of ACO to MACC  credit will need to be fully consumed before the MACC will start decrementing  What is the process to move ACO from EA to MCA An Amendment need to be processed to cancel the ACO in EA and an amendment in MCA to add ACO. However, ACOHELP needs to be notified of any such change along with approval from OneAsk What is the process to move MACC from one billing group to another billing group in MCA • Step 1 – Please contact deal desk and seek approval to cancel the MACC.
• Step 2 – Upon approval from deal desk please complete the execution of a MACC modification/cancellation CTM.
• Step 3 – Deal Desk to work with Ops finance to get the MACC Eligible consumption amount on the new billing group from the start effective date of the MACC. Based on the consumption, the new commitment balance is derived (Original MACC Commitment Amt- Eligible Consumption on the new Billing Group ID)
• Step 4 – Seller to Setup a new MACC on the new billing group id with a reduced commitment [reduced by the consumption already done on the existing billing group id] What is process to move ACD from one billing group to another Requires a different quote. Quote cannot b backdated. Credits need to be applied manually.  What are reasons for variation in consumption appearing in EA portal vs ACR Report The Azure Health Report and the EA Portal serve different audiences and have different purposes, so differences between the AHR and the EA Portal are normal. For example, Azure Consumed Revenue in the AHR includes various manual and prorated adjustments that are not relevant from the customer’s perspective (such as Dual Credit and Deal Registration). Additionally, there are purchases that burn down the customer’s commitment dollars, but do not count towards ACR. The EA Portal’s primary measure is commitment burndown, so some spend is seen in the EA Portal but not in the AHR. Reserved Instance purchases, for example, count against commitment burndown, but do not count towards ACR (the consumption on an RI applies towards ACR on a prorated basis). These are examples of differences that can cause a gap between figures in the AHR and the EA Portal. For more information on CGI adjustments and impact on ACR, please refer Credits impact on ACR (eng.ms).
To know more on ACO and its impact to ACR, please refer Azure Credit Offer (ACO) https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Feng.ms%2Fdocs%2Fcloud-ai-platform%2Fcommerce-ecosystems%2Fcommerce-platform-experiences%2Fcloud-growth-insights%2Faip-azure-consumed-revenue%2Fcgi-bi-team-doc%2Fbusiness-insights%2Facr%2Fcreditsimpactonacr&data=05%7C01%7Ctscsoteam%40microsoft.com%7C967b7cafe9df46d3818708daa7f95978%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638006986654997638%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=wp3BfqW3TlpwXmQO2Ta5Ql0Y60yJfbQ6FX7P1TaSuzA%3D&reserved=0 and Impact to ACR (eng.ms). https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Feng.ms%2Fdocs%2Fcloud-ai-platform%2Fcommerce-ecosystems%2Fcommerce-platform-experiences%2Fcloud-growth-insights%2Faip-azure-consumed-revenue%2Fcgi-bi-team-doc%2Fbusiness-insights%2Facr%2Fazure-credit-offer-aco-and-impact-to-acr&data=05%7C01%7Ctscsoteam%40microsoft.com%7C967b7cafe9df46d3818708daa7f95978%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638006986654997638%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6sFawym6mphQscjTL9Slr8PcyOXZ1eDcTRUxM%2FmD3Mw%3D&reserved=0
  How can field get acces to Azure EA portal to view consumption  Request your customer to add you as a ‘read-only’ administrator on their enrollment. This is an approach  where account teams would like some real time access to a customers consumption/invoicing trends  What conversion rates are being used by CSO for credit calculation for the conversion rates we are using rates provided by Treasury from this PowerBI site – https://msit.powerbi.com/groups/me/reports/79367bac-d6ae-4ac4-8309-5f35f99bcd97/ReportSection8350cc7ca9b7a8a88ff0\ If existing MACC coming to a conclusion, do we still need to credit out the existing $0 MACC order, so the new MACC is engaged in our systems.  this is no longer required once MACC has expired with zero balance. I do not see gated ACO applied in EA portal, whom should I contact Please reach out to ACO HELP DESK TEAM (acohelp@microsoft.com), this team maintains tracker for Gated ACO. The credits will be issued with in a month post usage date is passed if the target is met ACD applied in EA portal but pricesheet has not been updated with revised pricing Customer can raise a support request in EA portal. Field can raise a gethelp request. The issue needs to be taken to Azure EA portal Engineering team Is ACD applicable for public preview SKU’s yes, ACD is applicable for public preview SKU’s Trouble shoot difference upfront ACO vs Gated ACO   Customer has met the consumption target but still not able to see the ACO applied? Even if the customer hits their target several months early, per the amendment in general sand RevRec/Compliance mandate credits wont be awarded until the end of the usage period.   MACC was attached to an enrollment that has no existing Azure subscription/billing attached. How to correct the MACC MACC shortfall and Balance team cannot update MACC without appropriate amendment documentation. You will have to apprach Deal Desk When an agreement is extended should a new ACD amendment be processed to extend ACD? Yes, a new ACD amendment needs to be processed to extend ACD I do not see ACO applied when MACC was modified through Revised CPS If there was an upfront ACO or Azure pre-pay on same CPS as original MACC then upfront ACO and Azure pre-oay must be included on re-bill. Even if ACO and pre-pay have already been consumed, they must be re-billed. Azure portal sees the upfront ACO as an order, If the order that created upfront ACO is credited then it must be re-billed Customer is not receiving discoubnt on RI, What is the process for getting credits on missed discount in EA 1) Properly set up all discounts in Quote Center aligning with the contractual language
2) Exchange any RIs purchased without proper discounts
3) Calculate and manually award credit for missed RI discounts Which team we need to engage if I see discrepancies with MS Sales Reporting Please contact finsup@microsoft.com for MS Sales reporting issues Breakdown of the credits for backdated ACD/ Special Pricing- Calc file Check with Erik/Dan/John Customer not receiving ACD in MCA Ensure customer completes both the steps to get ACD discount 1) Customer signing Agreement/Supplemental Terms 2) Customer accepting the proposal. If both the steps are not completed, customer might not be receiving ACD Does RI and marketplace get included in subscription transfers when Azure Enrollment gets transferred to New Enrollment? No RI and marketplace charges remain in old Enrollment Can customer have both Savings Plan and Reserved Instance? When usage can be covered by either Reserved Instances or Azure savings plans for compute, reserved instances are used first, as they provide greater savings and have a more targeted scope
Azure savings plan for compute will apply to the remaining eligible usage until the commitment is fully consumed
Once a Reserved Instance or Azure saving plan for compute is fully consumed or expired, you will then be billed on a pay-as-you-go basis What is term for Savings Plan 1 or 3 year What payment options are available for Savings Plan Upfront or monthly Are cancellations allowed for Savings Plan No My customer needed credit for an Azure Marketplace service. We can’t see their credit in the EA portal. When will it be visible? Credits for Azure Marketplace and Azure Charges Billed Separately cannot be provided in the Azure portal due to a systems limitation.  They can only be provided via a credit memo.  These credits are not visible in the Azure portal or in Explore.ms.  Internal users can view a credit memo in SAP.  Who will the Marketplace credit be sent to? The credit memo will be sent to the Bill To contact on the enrollment.  For Direct enrollments this will be to the customer.  For Indirect enrollments this will be the customer’s partner. The customer received a credit memo. How do they use it? The customer or partner can reach out to their local Global Financial Services Credit and Collections team to apply the credit memo Why can’t the customer get their credit in the Azure portal? Due to a system limitation in the Azure portal, Microsoft is unable to process Microsoft credits in the Azure portal.  Engineering is working on a solution to this issue Where customer can view the credits issued by CSO team for Azure in EA Credits are usually issued as monetary commitment adjustments in EA portal. Customer can view credits in EA portal Where customer can view the credits issued by CSO team for CSP/Web Direct Credit will be applied as adjustment to the next available invoice issued in the upcoming billing cycle. If there are multiple credits issued during the same billing period, you will only see an aggregated amount. Where customer can view the credits issued by CSO team for New Commerce Credit will be applied as adjustment to the next available invoice issued in upcoming billing cycle. If there are multiple credits issued during the same billing period, you will only see an aggregated amount. How do customers get notified about refund via a credit project Case Submitter will be responsible for arranging customer communications.  Azure CXP team could help with communication to customers for bulk Azure refunds. A standard notification message will be released once credit application is completed.

Azure CXP team will notify the listed business administrator for each subscription included in the credit. For CSP/Partner-led customers, the business administrator will be a contact from the partner. CXP never communicates directly with end-customers. The partner would then be responsible for notifying their end-customers and allocating credit accordingly.  Is ACD applicable for RI’s? ACD is not applicable for RI’s. Refer to Emp Guide 2946 for information related to RI discounts Does RI’s move to new Enrollment when Enrollment gets transferred? RI’s would remain tagged to old Enrollment when Enrollment gets renewed or Enrollment is transferred What should customer do if customer is not getting RI discounts? Customer can raise a support request in Azure portal