| KB/FAQ | Answer |
| How can an incorrect ACD captured in Amendment be corrected | Revised the Amendment and submnit to ROC for processing |
| Do Charges Billed Separartely get included in Tiered ACD calculations? | No, Charges Billed separately do not get included in Tiered ACD Calculation. For any additional questions on why CBS are not included please reach out to Business Planning Team |
| How consumption is calculated for awarding Tiered ACD? What gets included and what does not | |
| what are some of the services which are not in scope for ACD | ACD applies to consumption services but not to Reserved Instance, Azure Marketplace or Azure Charges Billed Separately |
| Can the ACD be backdated? | ACD can be backdated to first of the month when ACD is being applied. Credits are manually calculated and applied for month prior if ACD need to be awarded for prior months |
| How usage gets calculated for Tiered ACD | |
| Can ACD be offered for any duration: Ex: 3 months | Yes, ACD can be applied for any duration |
| Is it possible to backdate ACD on a renewal | Yes, ACD can be backdated. The dates must be captured on an amendment. However while application, ACD can only be backdated to 1st of the application month. Credits need to be manually calculated and applied for prior months |
| What needs to bedone if ACD is not applied for an Enrollment | Customer can raise a request in EA portal. Field can raise a Gethelp request for review and remediation |
| Is ACD applicable for public preview SKU’s | yes, ACD is applicable for public preview SKU’s |
| When an agreement is extended should a new ACD amendment be processed to extend ACD? | Yes, a new ACD amendment needs to be processed to extend ACD |
| Customer not receiving ACD in MCA | Ensure customer completes both the steps to get ACD discount 1) Customer signing Agreement/Supplemental Terms 2) Customer accepting the proposal. If both the steps are not completed, customer might not be receiving ACD |
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